Travel Program Associate

  • Remote
  • Full Time
  • Context Travel Program Team
  • Mid Level

Travel Program Associate 

 

Context is a mission-driven organization at the intersection of travel and education. For 18 years, Context exclusively ran scholar-led tours in over 60 destinations around the globe, led by MA- and Ph.D.-level experts that could go beneath the surface, diving deep into art, history, and culture.  In March 2020, in response to the pandemic, we pivoted with resounding success; we empowered our network of scholars to bring their curated content online to customers in lockdown around the globe. Thus was born Context Learning, our digital product line. 

 

Led by an all-star leadership team with venture-capital backing, Context is now rebuilding its traditional on-the-ground tours business while simultaneously scaling its virtual learning business. We believe we are positioned to offer a product that is unlike any other in the market — real-life experiences complemented by online education, blended into one comprehensive learning experience.

 

To meet the demands of our re-emerging travel business, Context is looking to hire a Travel Program Associate. Your immediate focus in this role will be on assisting with the re-opening / re-launching of in-person travel experience in Context’s top destinations to ensure that our tours can run as designed within the new landscape of COVID restrictions and changes. As part of the Travel Program team, you will help the company to deliver a high-quality in-person customer experience as we grow back to our previous travel volume while maintaining our position as the preferred travel company to work with for expert guides all over the world - as reflected in both our customer NPS and feedback from experts.

 

We are rebuilding our Travel division and you'll have the opportunity to shape the team. To be successful in doing so, you'll need to be able to work independently as part of a remote and distributed team as well as have strong communication skills, attention to detail, and a process-oriented mindset.  Experience traveling in Europe is a plus as is experience working in an e-commerce company.

 

This role is remote. It reports to the Director of Travel Programming, who is based in Rome, Italy.  Team members are distributed in Philadelphia, New York, and Italy.  The preferred workday schedule will allow for some overlap between USA and EU teams, ie an 8 am start time for USA candidates and a 6 pm stop time for candidates in Europe. 

 

More about the role:

Responsibilities and Tasks

  • Tour Portfolio Management 
    • Update and maintain the global tour product portfolio with changes to venues, itineraries, and tickets
    • Edit and improve product instructions and sales/marketing information
    • Edit and improve instructions for expert guides and clients
    • Work with our copywriter to improve tour product descriptions and tour merchandising
  • Fulfillment Support
    • Day-to-day support to our Fulfillment team as they purchase venue tickets and book auxiliary services for each scheduled tour.
    • Support our Customer Service and Partner Sales teams with product and venue knowledge, custom itinerary design, and travel planning.
  • Expansion Support
    • Assist with the development of new tour itineraries in existing and new markets

 

By the end of your first ~3 months, you will have acquired

  • Knowledge of our products and how they are created and fulfilled in our back-end system and sold on our website.
  • Understanding of our expert guide community and the key qualities of a Context expert guide
  • Familiarity with the top cities and top venues in our global network and evolving travel trends
  • Mastery of our internal communication channels and norms (Slack, Gmail, Zoom meetings, G-Docs)

 

More about you

The strongest candidates will have at least a bachelors' degree with a minimum of 2-5 years of work experience, preferably in the travel industry; work experience in an e-commerce business with a focus on product management would also be beneficial to the role. If you love to travel and have a few stamps in your passport, this is a great role for you. You'll also need a passion for learning and for building and growing a business! Knowledge of a second language is a plus (French, Spanish, Italian preferred).

 

Day-to-day, you'll need to be able to:

  • Work in a fast-paced environment and contribute creatively to our growing team
  • Work on projects and initiatives involving colleagues across time zones, functions, and levels
  • Understand American business practices and communication styles as well as European norms
  • Understand our end-to-end process and its impact on the customer experience, expert experience, and internal process scalability 
  • Care about what motivates PEOPLE: we are a people-centric business connecting customers with our amazing experts across the globe

 

In terms of skills, that means: 

  • Written and Spoken Communication in English:  you write clear & succinct emails and Slack messages, you give clear instructions, recommendations and ask questions for clarification.
  • Empathy and relationship-building: you have a sincere interest in building connections with remotely located team members and experts and in understanding their work and needs.  You are outgoing and personable in your interactions.
  • Problem Solving: you are a systems thinker who looks for ways to improve and optimize your work for efficiency and quality control.
  • Attention to detail: you are careful and precise and value accuracy in your work

 

Required Qualifications:

  • Fluency in English required - mother tongue or equivalent
  • Bachelor or Master’s degree (or similar post-secondary qualifications) in the liberal arts or in business or travel management required
  • A passion for traveling and learning about world culture, history, and art
  • Work experience in the cultural sector or travel industry preferred
  • Digital native or excellent digital proficiency required - preference for applicants with experience in ZenDesk, Slack, and the Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
  • Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team

 

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