Guide Community Senior Associate Asia, Americas, UK, Iberia Specialist

Full Time
Entry Level

Travel Fulfillment Coordinator

About Context

Context has redefined the travel industry by bringing authentic experiences to life both online and in-person in over 60 cities around the world. Context Travel – our in-person offering – provides half and full-day walking tours (private or small group shared experiences) that dive deep into a city’s rich history and culture. Context Learning – our online offering – provides live and on-demand seminars, courses, and virtual tours.  We are the first to make it possible to learn through travel before, during, and after a trip — creating those unforgettable moments that our guests treasure for a lifetime.

Context is a long-standing tour company and B Corp, backed by growth equity since 2017.

Outline of Position


Context Travel is a remote team and has a preference to hire in the following states: CO, CT, DE, DC, FL, IL, ME, MA, NJ, NY, NC, and PA. While we are open to hiring outside of these states, you must be located near a major metropolitan area. Please note your location and your closest international airport in your application.

The Expert Community Senior Associate (EXSA) for our travel business focuses on ensuring a high-quality experience for individuals in our global expert community regarding their communication and contact with the company. As an EXSA, you are there to deliver a positive connection with the expert community, and the Context team, be it with a single interaction via email or phone, assisting with on-the-ground issues, assisting with training and social events, or facilitating end-of-month payments.


As a primary point of contact for experts and a representative of the company, the role requires a high level of communication skills, attention to detail, and the ability to work well with a variety of individuals across cultures and time zones. 


General Job Outline and Responsibilities

  • Support the Expert Community Manager and team in the execution of expert account management for our global team of 1200 experts. This includes but is not limited to:
    • Ensure holistic onboarding of new experts with training materials
    • Assist new experts with the preparation of tour planning 
    • Be a point of contact for the expert community and cross-functionally
    • Resolve expert-related issues
  • Own your regional area end-to-end and be the go-to for internal teammates and external guides. 
  • Monitor and respond to city Whatsapp groups
  • Prepare end-of-month accounting and liaise with the accounts payable team
  • Review client survey feedback and proactively communicate negative feedback to experts 
  • Provide experts with training tools and recommendations
  • Monitor experts' performance based on KPIs 


Additional responsibilities:

  • Develop functional Standard Operating Procedures and maintain a functional internal knowledge hub
  • Develop expert resources and maintain an expert knowledge hub
  • Be responsible for trainings design 
  • Be responsible for live/zoom trainings 
  • Support community-building and other strategic initiatives, including event planning logistics, scheduling city-wide Zoom calls, and newsletter planning and creation
  • Work across cultures and time zones with our global teams: client services, technology, sales, marketing, finance & expert community. Collaborate on cross-functional processes
  • Actively participate in team meetings and cross-functional meetings and projects
  • Occasionally travel to international markets to meet experts on the ground



  • A passion for people, traveling and learning about world culture, history, and art
  • Work experience in the cultural sector or travel industry preferred
  • Work experience in a corporate environment 
  • Digital native or strong digital proficiency - preference for applicants with experience in Front, Slack, HubSpot and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail)
  • Mac proficiency preferred
  • Fluency in the English language, bonus if you are fluent in another European language as well
  • Ability to work efficiently in a remote, fast-paced, international, tech-reliant environment, independently and as part of a distributed team
  • Experience as a tour guide is a plus 
  • Passion and interest in Japanese culture are a plus


Day-to-day, you'll need to be able to:

  • Work in a fast-paced, remote environment, be ready to make informed suggestions and decisions to tour itineraries and venue requirements
  • Raise your hand for projects and initiatives involving colleagues across time zones, functions, and levels - there are endless learning and growth opportunities
  • Understand our end-to-end process and its impact on the customer experience, expert experience, and internal process scalability 
  • Prioritize weekly work for yourself with a view of the work for the month, knowing that “trade-offs” are part of prioritization and efficiency
  • Care about what motivates PEOPLE: we are a people-centric business connecting customers with our amazing experts and travel experiences across the globe


In exchange, we are thrilled to offer:

  • A supportive, mission-oriented work environment with colleagues who care
  • Unlimited access to online seminars and in-person tours
  • Annual learning & wellness stipend to pursue personal and professional interests
  • A competitive salary with 401K (+ match), health & dental insurance
  • Tech stipend
  • Flexible PTO (with no caps, encouraged minimums, and parental leave)
  • A remote-first work policy
  • An annual company retreat to connect with international colleagues (past locations include Lisbon, Barcelona, the Poconos [arguably the most memorable], Mexico City and New York City)



Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.








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