Senior Analytics Manager (Remote)

  • Remote
  • Full Time
  • Manager/Supervisor

Role: Senior Analytics Manager

Location: Remote, East Coast time zone preferred

 

Who we are:

Context is a mission-driven organization at the intersection of travel and education. We believe in a global community built on mutual understanding. Our team is a close-knit group of travel-obsessed foodies and pet-lovers who all share a passion for lifelong learning. Pre-covid we were Context Travel, a premier walking tour company with PhD-level guides in over 80 cities globally. In March 2020, we pivoted with resounding success; we empowered our network of scholars to bring their curated content online so that they could continue to make a living off of their knowledge and expertise. 


As the world re-opens for travel, we’re charging ahead to build a curated marketplace fueled by both our in-person and online learning experiences.  We’re on a mission to bring context to our world by inspiring learning as a lifestyle -- are you with us?

The role:

We’re seeking a Senior Analytics Manager to join our dynamic team in a highly strategic role that will report directly into our CEO. You will work closely with our tech lead and other cross functional leaders to drive commercial and operational decisions across the organization. 

You’re the type of person who loves digging into data for insights, with a knack for wrangling disparate data sources together. You’re excited to see how rich historical data can drive meaningful day-to-day and strategic decisions within a growing B2C e-commerce organization. A life-long learner, you’re keen to grow your data chops skill set as well as your cultural and historical knowledge.

Candidates will be motivated self-starters that thrive in fast-paced and constantly evolving environments. This is our first Analytics team hire for the post-COVID integrated business; you will be expected to build out the infrastructure independently at first, with an eye to expanding and building out the function later in 2022. 

 

Key responsibilities:

  • Product owner of analytics and business intelligence tools (Data Warehouse, Periscope/ Sisense, ETL):
    • Responsible for the architecture and maintenance of all our data infrastructure, ensuring data integrity and reporting quality within the analytics eco-system and at every stage of the funnel from awareness, to first purchase, to repeat purchase and brand advocate.
    • Understand the existing architecture for our travel and online education business lines; design & implement the data warehouse for the integrated experience.
    • Identify, implement and maintain ETL/ELT (Extract, Transform, Load) solutions necessary to ensure data quality and uniformity across the business
    • Train and support colleagues in the use of self-service data exploration and visualization tools
  • Product Developer for Business Intelligence tools
    • Build, maintain, and communicate detailed reporting, visualization, and dashboards to deliver business insights, identify customer behaviors, and monitor overall health of the integrated business
    • Translate business questions from stakeholders into detailed tracking specifications across all platforms and ensure data is flowing through reporting accurately and swiftly
    • Develop documentation of use cases, tracking specs and QA results and best practices.
  • Provide feedback to the engineering team on data collection and storage
  • Partner with stakeholders to ensure insights are used to drive channel level investment decisions, marketing and merchandising decisions, etc.
    •  Provide guidance and recommendations by pro-actively analyzing data for data-driven decision making and top line growth
    • Triage/ Manage analytics/BI team requests from stakeholders

 

Required Experience

  • 5 to 7 years of overall professional experience that preferably includes 2 to 3 years of experience on an Analytics or Business Intelligence team at an online content, video, subscription or e-commerce company
  • Strong analytical, organizational, decision making, and presentation skills with experience communicating on an executive level
  • Demonstrated ability to understand the architecture of existing operational databases being used by businesses
  • Demonstrated ability to design, document and evolve data transformations in an agile way
  • Proficient in one or more ETL tools
  • 3+ years of hands-on experience working with very large datasets, including statistical analyses, data visualization, data mining, and data cleansing/ transformation
  • 2+ years experience gathering requirements and designing & building effective self-service dashboards, visualizations, and reporting tools for a variety of business use cases
  • 2+ years of experience with PostgreSQL
  • Familiarity with current cloud-based data warehousing, reporting, and dashboarding solutions  

 

Nice-to-Have Experience:

  • E-commerce, SaaS, or subscription experience; experience creating visualizations for cohort-based analyses
  • 2+ years of experience with Periscope/Sisense, Looker or Tableau
  • Experience with digital marketing data, specifically Facebook, Google,  CRM systems, Segment, and Web Analytics tools (Google Analytics, Amplitude); ETL solutions for consuming data from GA
  • Python/ R  experience 
  • Experience in writing unit tests for agility

 

In exchange, we are thrilled to offer:

  • A supportive, mission-oriented work environment
  • Unlimited access to learning and tour experiences
  • A competitive salary with 401K (+ match), health & dental insurance
  • Unlimited PTO
  • A remote-first work policy
  • An annual company retreat to connect with international colleagues “IRL” when it is safe to do so

 

This is a full-time role reporting to our New York-based CEO. We were a distributed team prior to COVID and have well-established remote-work practices. US East Coast hours preferred. Context is an equal opportunity employer. We regret that we cannot sponsor international applicants at this time.

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