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ASIA-PACIFIC AND AMERICAS CLIENT MANAGER

Location: Philadelphia, PA

Department: Context Travel

Type: Full Time

Min. Experience: Entry Level

ASIA-PACIFIC AND AMERICAS CLIENT MANAGER

 

Are you an efficient and extroverted self-starter with a passion for travel and proven track record of being the ultimate people person and natural organizer? Have you spent time immersing yourself in the rich and diverse cultural landscapes around the globe? Context is looking for a Client Manager for our Asia-Pacific and Americas regions, based in Philadelphia.

 

This is a full-time, entry-level position with significant day to day interactions with clients, travel agents, partners and the rest of our client management team. The position will be responsible for handling all second tier communications for our Asia-Pacific and Americas programs through both phone and email interactions, as well as various general office administration duties that support staff across all Context cities, and specifically the corporate office headquarters in Philadelphia. The position reports to the Client Services director.

 

Our organization is all about Context. We believe that true learning can only happen with context, and that philosophy penetrates everything we do, right down to our name. Whether it's exploring the urban development of Shanghai or understanding the favelas of Rio, we make sure our clients' experience is both memorable and authentic. We do this by crafting their time with us to the tiniest detail and by pairing them with highly qualified experts who are deeply embedded in both their subject and their city. Context was founded in Rome in 2003 and has since established itself as one of the top cultural tour companies of the world. Context is listed on Conde Nast Traveler’s Top Travel Specialist and is a certified B Corp.

 

Our ideal candidate is someone who thoroughly enjoys talking about travel and culture, and engaging with people by phone. You have a keen attention to detail yet understand the importance of execution. But, above all, you are the ultimate people person who thrives in verbal and written communication and has excellent organizational, time-management, and administrative skills to ensure that the work gets done well and efficiently.

 

This position also requires versatility—you must be tech savvy and be able to work collaboratively with your colleagues both in the Philadelphia office and globally.

 

THE JOB

Asia-Pacific and Americas Client Manager duties including, but not limited to:

  • manage all Asia-Pacific and Americas related client communications in a timely manner
  • maintain relationships with VIP clients and partners
  • processing all bookings for Asia-Pacific and Americas
  • assign docents to walking seminars
  • match docents with clients on custom itineraries
  • design custom itineraries
  • design and shape the calendar of walking tours based on performance and profitability metrics
  • contribute to Asia-Pacific and Americas program development
  • assist Asia-Pacific and Americas regional manager when needed
  • contribute to Context social media initiatives and communications through multiple platforms, including: Twitter, Facebook, and blog

 

Global client management duties:

  • contribute to the first-tier customer service for all Context cities (phone calls, emails) along with a team of client managers (4) in the Philadelphia office.
  • manage relationships with travel agents and partners

 

General duties:

  • participate in and contribute to company-wide and team-specific meetings
  • handle emergency phone calls regularly during weekday office hours, and on occasional weeknights and weekends
  • general office support when necessary during peak season

 

THE EXPERIENCE

  • Bachelor degree in the liberal arts
  • A minimum of 2-3 years of professional office experience
  • A minimum of 2 years of front-line customer service experience, such as in a restaurant
  • Proven ability and excellence in customer service by phone and email
  • Knowledge of more than one of our Asia-Pacific and Americas cities is required. Expertise on New York is a must. Expertise on Tokyo or Beijing and Buenos Aires preferred (such as studying or teaching abroad).
  • An entrepreneurial mindset
  • Work experience in the cultural sector is helpful.
  • A love of travel and talking about travel is required.
  • A systems thinker who can organize and prioritize large amounts of information quickly and efficiently is required.
  • High computer proficiency, including the Google for Business suite, and virtual communication apps such as Slack and Skype is required. We are a Mac-based company.
  • Ability to work efficiently and multitask in a fast-paced, international, tech-reliant environment is essential.
  • A personal dedication to independent and sustainable travel.
  • A passion for learning about world culture.
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